SOREL Update: The Money Has Finally Been Refunded
A brief update to my earlier post about my experience with the SOREL online shop:
After almost two weeks, the money has finally been returned.
This is despite SOREL repeatedly telling me: “We did not capture your money” and “Sorry, we can’t access the financial systems right now”, as well as the earlier confusion surrounding the Dutch term “betaalverzoek”.
I have no idea whether my final, rather angry but still polite telephone call made any difference. Perhaps it did, perhaps it did not. I received no clear explanation. Coincidence does not exist, they say but suddenly, the money has been refunded.
What I do know is that the money which had supposedly never been “captured” has now somehow been refunded.
Huh huh…
My opinion remains unchanged. SOREL Caribou boots are excellent. I have worn them in Lapland at temperatures of around -25°C, and they performed brilliantly.
However, SOREL’s online sales process, stock management and customer support? No.
My advice is still to buy SOREL products from a reputable local retailer or established online shop instead. I ordered the boots from Bol.com the very next day and then began the rather lengthy process of trying to resolve the payment issue directly with SOREL.
Having since seen how many other frustrated customers have shared similar experiences online, I sincerely hope they too have managed to get their money back or otherwise resolve their issues with SOREL.
Thank you, SOREL, for finally refunding my money. But as they say: once bitten, twice shy. After this experience, SOREL will never again be my go-to shop.
Take care, and as I said earlier “Be aware”, Marco